Here the so-called continuous help (foreigners who called the follow-up) means that when a project has ended, customers have to pay later (how to deal with customers do not pay), if the project and then what necessary changes or use of barriers, we have To help solve a timely manner. [...]]]> What is the continuing help of

Here the so-called continuous help (foreigners who called the follow-up) means that when a project has ended, customers have to pay later (how to deal with customers do not pay), if the project and then what necessary changes or use of barriers, we have To help solve a timely manner. Said that the white spots that the customer is responsible for the project in the end, can not hold people End flash money trouble, regardless of customers live or die. This is the place to reflect the character of a person.

Why should we continue to help?
To do to yourself, sincere service

After the project done, if there is follow-up service needs, is to choose responsibility to solve the problem or the disappearance of humans, all of their rights. However, to understand that no matter how choices are reflected their own identities, so the project eventually actually a man. Everything all have inertia, and if you choose to spend money on regardless of everything after the flash people, then the next time, then the next time the same so, if just to live this way then fine, but surely things were not so simple, in other aspects of life will choose to care for immediate benefits and always choose to avoid. Way of doing things are doing to yourself, really cared about customer service, resolve customer problems is the long-term development of the Road.
Small for large, long-term trust

Experience point of view, in fact after the end of the project will need to change things that are very easy to do. In my experience it, because the project has been completed and the transaction, we already have a good grasp of the project, so small that the changes do not account for the cost of our time. So, for me, the follow-up on the customer’s needs, what changes, I will make every effort to meet the best of its ability, of course, most of the time customers just do some other aspects of the consultation was not what changes. We did continue to do follow-up to help, would be the absolute goodwill in exchange for customers to allow customers to more letters than us. You know, winning is very difficult to believe that a person’s thing, but through such a small piece will win the trust of our customers, give us more business or more customers, small-for-big, Dr Fun but not for?
Brand to maintain the image of

Establish the brand, as small as a personal brand, we should say to do, service in the end, to look at the company’s point of view to be their own behavior. If a company to do the same thing, I believe that will focus on the corporate image and brand, and we as individuals should also be the case, establish their own service brand, and establish a good life in their own image.

Large national brand, especially when our clients are foreign friends, when our image to make it clear on behalf of China’s image. Insignificance of the individual that is petty, but when someone, through you, to observe the whole time you are as a whole is all about. A good way of doing things to maintain our image, that is, for the glory of this country.

Here I would like to say a few words. Customers have encountered, there are a few people with our country have worked together before. One thing is the case, Zuohuo people (our country) and customers (foreign) agreed to develop a crack software, the customer asked to follow-up maintenance for one year (cracked software is changing, because the target software upgrade time, crack software should follow the upgrade), and gave a very high price, the results of our friend done to maintain less than a month after the flash people, and no longer appeared. Why do I know that this matter be, because the customers come to me to continue to develop. Others do not want to say, when a customer brought this matter, I think someone hit me in the face, why do so many refuse, no matter how impossible they should not go out disgrace ah. Everyone should stress credit, our nation must be disloyal, it is necessary from each of us reflected in concrete actions.

Then the living itself is the labor output, particularly in our European and American customers is even more Zuohuo when the output of foreign labor. Incompetent economic conditions in our country, we need to exporting our labor, this is not shameful. Had to earn their own money has never been disgraced. However, if the promised people things can not, without trust, and finally ran away, then this is lost in adults. I reminded done friend, you money no sense of shame, while others have to face it, as well as the sake of human dignity of this nation does. If you can not afford to carry something, do not go out to our national disgrace. Not much talk and act prudently. Please establish their own personal brand, build our national brand.

The course of practice a little reminder about a few
On-call and promptly reply

The so-called on-call does not mean that there are follow-up to the needs of clients as soon give him up somehow. But that when the customer has the follow-up request for help, we have to respond to the first time, telling clients we already know, and tell customers the status of you now that he was not immediately do a good job. Because he could be blunt, customers have no end to the money, then what else he was not clear what would happen. Therefore, this time we must be a timely response to security customers mind.
Do not just with more money

Customer has requested follow-up time, to measure that, if it is easy to get, on the music to do this, do not talk to any money, we all passers-by a Lehe on the list. Do not money, customers will be more indebted to you, more trust in you, your business be better. If the subsequent request is complex and does take some time cost, then the customer Jiugen illustrate this situation, to talk about the follow-up service prices are reasonable and sensible thing. But in general we are all just give it away for good, specific circumstances in a specific grasp.

Then living as a service, then put forward here is that of live success: establish brand, customer timely and ongoing services to help

Then decided to live the success or failure of the most important aspect is: the first time to communicate with customers. Also is your first appearance, your first impression to the customer. Most of the time for the first time to communicate through email or IM ,the simple to the customer tell us about your [...]]]> Impression

Then decided to live the success or failure of the most important aspect is: the first time to communicate with customers. Also is your first appearance, your first impression to the customer. Most of the time for the first time to communicate through email or IM ,the simple to the customer tell us about your situation, is your background and why you have the ability to do this live.

So, for the first time what should be introduced, how introduction? Why do a lot of individuals for the first time with the customers, the customer has chosen to only two people have the impression of that, but basically has also been picked up in that two people had? How they do it? What’s the difference?

If you would like to clear this issue, please stop and think about it, but also remember that we sometimes bored one night, sitting in front of the TV watching television situation do. We are wholeheartedly looking into soap operas to follow, but the episode will disconnect you to the middle of paragraphs advertising (not that this disgusting, and people have to live is not it?), But we are not always choose away, In some cases we also present refrained saw advertising, is not it. So I ask, one night to see dozens of the 100 ads, I will not speak impressed with it or not, you can in retrospect a few? Now think about the last time you watch TV when (hopefully not a year ago), you can also hard to think of what a few?

Advertising on the effect of stress is 5 seconds, if not to the customer within 5 seconds, left a deep impression, it is a valid ad.

Since then, we live for the first time with our customers to communicate on the equivalent of us to do a 5 second ad, of course, not stress 5 seconds, with a focus to the customer within a short time left a deep impression, and is a memorable impression.

So the next few talk about is how the first time left a deep impression to customers, so customers always keep thinking about you. Focus on trilogy:

First, you let your customer “wow” it?

Our first step is to let customers “wow” look (note, not allow customers to vomit mean) so he was surprised, and surprise you. Each of us has its own the most unique place where your character, your skills or experience of the most unusual or features show up, so that customers are far side of the first “wow” about. The more short-term to achieve this result more favorable to you, the more we allow customers to bring to your attention. There can be many ways, starting your brain to try all effective means, or sometimes even to the customer, I look at my Youtube personal video, or give customers a look at you funny pictures that are valid approach. Way is your own thought of ourselves, remember, the first point, so that customers first “wow” about.

Second, you allow customers to believe that the real it?
Then we should introduce the skills of the related items. The focus should not be introduced is to blow their own lot worse, but rather how many customers believe that? Our emphasis on the effective amount of information.

In fact the most effective way is to speak the facts, you have done project work, tidy up, look to clients, using their own work than to speak and introduce themselves to be effective. Here hope that we cultivate a good habit, that is always on hand to prepare a list of items, a brief introduction of the project has been done, each preceded by the exchange to clients look to save you time. Of course, conditional friend sure to get a decent introductory pages linked on the Internet, such a thing be more effective, will bring you endless benefits.

In addition to the facts speak, we must also remember that humility is in order to become a major event. Try not to throw a software or a Web client, and then say, “Go look, this is what I do.” Really just done you a person do? If it is, I hope you will try to emphasize some of them better, to highlight one or two modules or page you are elaborate, and the rest is done with teams with better results. Allow customers to focus more attention to you at the same time point out of a normal state of mind and easier to believe you.

Third, you give customers a real question worth considering to leave it?

Third, you are giving customers a real question worth considering it? More memories of your customers is to give customers an effective way to leave the real question worth considering. In this way he will feel you really for the sake of the project, but will also show your enthusiasm and professional thinking. More importantly, customers think about this issue after the fact when, in fact, will be back to remember you, or even reveal your chat records. Customers in the brain of your memories emerge the more the number the more profound impression on you, you are going to live the higher the chance of success. The good news is: If you are really thinking, you will find each item so that customers would have thought. Ask the question, so that customers think it is, and the memories of you … at the same time.

Well, remember how when the first communication was impressed by it? First to allow customers to “wow” look; second, the true belief; third, giving customers a real question worth considering.

There may be a little wide range of talks, but we and acted, with people to get along with the transaction to grab each other’s priorities, do they not so?

Whether he can live a successful Next, the simplest criterion is that if you are a customer, you will choose? The information provided from your own point of view, you can live with satisfaction and confidence to give you do. The so-called empathy, is to make our stand on a neutral point of view, out [...]]]> Empathy

Whether he can live a successful Next, the simplest criterion is that if you are a customer, you will choose? The information provided from your own point of view, you can live with satisfaction and confidence to give you do. The so-called empathy, is to make our stand on a neutral point of view, out of their own ideas to see themselves standing on its own opposite.

Then the living from our perspective, we are most concerned about is the project’s future earnings. However, new clients? Customers are most concerned about is whether one can trust people to find things well, at least how much money, and make things to achieve his desired effect. If we always stand on our own point of view about the project, then they will not stop asking trapped in implementation details, ever made inquiries about the project budget disadvantage. Imagine if you are a customer, you like to take the living has always been concerned about his own future earnings, rather than in the end you have to do anything?

Replacing thinking how to do it, there are several starting points:

Understand the customers to build the project from the starting point

Why do customers project? Nothing else online software or products can meet his needs? If so, what are the deficiencies of the other products is that customers need? Customers want to feature innovation, or copying of certain product features and minor changes? Customers to do this project the end-user who is? What kind of end-users like the style? Customers can not use an existing code or change the template do? Customers do care about how to achieve the demand, or only concerned about the final run of the product? Finally, customers will need to create this project?

From our communication with customers

When we have the opportunity to exchange details with the customer more time, whether by telephone, e-mail, IM instant tools (such as QQ, MSN), or any other means of communication, what we have said must be from the customer’s point of view. Take the QQ for example, when the reply message, do not rush as you kick down the words that are familiar with the sending key, once again to say a few words of their own, think fast, if you are a customer, someone told you so, you and grandfather. Always put our customers first, with his starting point or point of view of things, in order to form a perfect and pleasant communication and cooperation. Remember, the more pleasant communication, cooperation, the more pleasant.

From our discussions with customers on the prices of

Obviously things, customers want as few, do you want the better. Remember you go to buy clothes clothing market really there? When a suitable clothes and Italy (where the boss has already taken note of your flow of saliva), we will ask how much money. Most of the boss would say, “first try, try to say”, which means that the first communication needs more detail, and then pricing. However, as a customer you still wish to listen to talk price. So if the owner reported that the price far beyond your acceptance, you will say, “and then walk around,” is if the price is low so that you are a little bit surprised that you would touch the thing approached carefully is not really like the look of the That for good. Most of our time listening to what the most comfortable? Must have: “This is the XX brand clothes, XX brand of the industry’s hard (even though we have heard, we will think nothing of our own line), original price 198, now 100 (though exaggerated, but at least make a cheaper , and your heart burst snicker), have already sold several pieces, and you see in front of XX on the holding (heart feel pleased but not to see Zanzhe vision), but I think this dress size from a style more suited like you XX ( Dark Beauty: Do you really think so too it?). ” Then you get up and tried it, and then you say, “the boss can be a little less then 。。。”,. . .

Since then, we live with the client to discuss the process of price is also so, I do not say you should be grasped. I remember that the boss is completely sold clothes stand with you to discuss your point of view the price of.

Therefore, customer’s point of view always point to the problem, standing at the customer’s perspective to consider your finding a solution to his problems, is the best policy.

So, we then live success is: empathy, standing on the customer’s perspective, so that customers more easily, the customer will let you more easily.

From my personal experience, as well as some excellent freelancer with the [...]]]> Each job has a small number of winners and losers and a small number of the absolute majority of the general situation of those. How to become successful? In addition to the inevitable personal efforts, but also try to mimic those of known successful.

From my personal experience, as well as some excellent freelancer with the exchange of experience, there are a number of successful freelancer recognized by the things, I summarize and organize as explained below, we reference only.

Service awareness
Nothing could be more important. If there is, it must be your hair has. Your customers really just want you to do a website, or design a version of picture, or coding a program? Think it, your customers actually need is you, yes you can solve his problems is his friend and to do things his own thing as you. Customers need a service, is Service, to solve his problems involved in all aspects. Each customer of the most promising thing is that this live-out, never without his own participation and to do beautiful things, like the living has not the same as his own, he just wants to spend to buy you have to do well things. This is the most promising thing for each customer is a limit. Facts is not reach, the customer is always involved, but this direction is to maximize their psychological, you seize it?

Think good service should do a good job needs analysis, requirements analysis here is not to say customers want to do an analysis of what kind of site, what layout, what sets the template and so on. Here that needs analysis that is called the exact customer analysis, that is, in the heart of the ask themselves over and over, “what the customer wants in the end, what the customer wants in the end, what the customer wants in the end ….” Even if you want a good heart have the code for each step of how to write, and do not forget to ask ourselves, the customer in the end who wanted to obtain this thing do? (Note, not the meaning of invasion of privacy). Try to help him dig more practical needs, and to tell him the problem more real life situations (because you have done better than the client what the future looks like).

The other hand, refers to our supporting services, in order to help clients achieve the things he wanted, we may have to do a lot of other related things. The most common type of case is that customers need to do a site, but a light has a web site does not have any use, the customer would like to apply space and domain names of websites take up. Very often customers will ask us to help do this, we are responsible for the election to help debug a suitable space and good, and there are any questions on behalf of the client and service provider space or domain name contact. This of course will take our time, but this is precisely a part of our service, someone else to solve the problem is to help solve the problem themselves. Is not helping others is what happiness of the copy?