Therefore, they can not directly create value, and no opportunities for development of the IT services outsourcing is a “sensible.” This can help IT departments to focus on business development, improve business development planning, development, application, maintenance can be a direct revenue-IT systems, and contribute to help enterprises reduce IT costs and improve IT service levels, and IT service efficiency.

But the problem is an IT outsourcing services contract for as little as three years, as many as 10 years, plus renewal as well as a long-term IT strategy for enterprises, IT outsourcing may be a longer time span in which the risk of failure can not be Crowder said. Pessimistic about the industry have pointed out, IT outsourcing risk factor is very high, and even some people think: 60% of the IT service outsourcing is impossible to make the user satisfied.

So how to circumvent IT outsourcing in the process of risk? I think that can mainly be from the following aspects:

Clearly the scope of IT outsourcing

Some enterprises in the decision to one or more of IT services, outsourcing, lack of deep thinking and clear the level of outsourcing services to the blind pursuit of “for outsourcing and outsourcing,” in which there is no lack of enterprise. This may be related to the core competitiveness of the system outsourced. Therefore, for corporate CIO, the need to draw the company’s core business and can be system-wide IT outsourcing, to avoid the loss of core competencies with outsourcing.

So, what constitutes the core competitiveness of information technology? JP Morgan’s commercial banks in the United States based on the study of e-development and put forward a three-tier information technology, architecture theory, which refers to the first level computer system hardware, system software, tools, software, network, infrastructure, and other specialized equipment ; second layer mainly composed of software applications and human-machine interface; third tier includes business process reengineering, strategic planning, application system integration and existing application systems management and maintenance. JP Morgan believes that a company should first tier and second tier should be outsourced IT services to concentrate on the third level IT services to develop core competitiveness and achieve different operations.

In fact, it is no longer a JP Morgan’s own views, IT outsourcing and the outsourcing of classification is being accepted by more and more enterprises. In the United States, more than 70% of companies choose to first tier, second tier IT services outsourcing to third parties.

External contractor to conduct a comprehensive assessment of

Purchase of software, hardware products, just after delivery to ensure the normal operation can be, while the IT outsourcing services is a long-term process, requiring IT outsourcing service provider of professional technical services capabilities, a good operation and maintenance, management, team, a high level of service guarantees and sustainable development capacity. Therefore, IT outsourcing provider selection and evaluation is to determine the success of IT outsourcing as one key factor. Some enterprises in selecting IT service providers often take low-cost strategy, does not know, “cheap” often means low service quality and low service assurance.

Therefore, enterprises should understand that the leadership of the outsourcer evaluation structure, staff quality, customer number, social assessment, project management, quality assurance system, cost control, personnel flows, financial situation, level of understanding of the industry, relevant industry experience and customer evaluation. Furthermore, choose a good social image and credibility of the guarantee, with relevant industry implementation, operation and maintenance, management, outsourcing experience, to lead or keep information technology development, and have a good operating conditions, a wealth of project management experience, professional management sustainability team and the outsourcer as a strategic partner.

Among them, international and domestic-related qualifications through the service outsourcing provider of choice is an important reference, for example, GDS Global Data is the first company through the ISO20000IT service management system certification, ISO27001 Information Security Management System life and ISO9001 Quality Management System Certification Services Outsourcing enterprise; also the first domestic company to receive disaster recovery qualification category of information security services business.

Pay attention to the details of change management and outsourcing contracts

From an economic point of view, enterprises through IT outsourcing is that it hopes to reduce costs and improve service efficiency, but no clear indication that both sides a piece of paper the responsibilities, obligations, IT outsourcing content, level of service without a clear contract tend to business and IT service providers dragged into the abyss of endless, business expectations of the initial good will eventually “wasted.”

Therefore, for enterprises and IT service providers, IT outsourcing contracts signed prior to project implementation should be the scope, service content, service level agreement assurance, and fully take into account the details of the contract easy to overlook, especially the responsibilities and obligations of the division.

Over the course of several years of IT outsourcing, the “static” in the project ultimately stalled contract is often a “precursor.” Dynamic changes are “major issues to minor ones of” an important tool. IT outsourcing project implementation process, the business and IT service providers should be actively planning and ready to deal with emerging issues, and timely amendment to add the contract to avoid each other, “buck-passing” phenomenon, in order to enable IT outsourcing to continue to adapt to technology, changes in the market and eventually achieve a win-win.

Through the qualitative assessment of IT supervision

IT outsourcing, enterprises are not “sit back and relax,” the need for IT outsourcing business service providers and IT outsourcing process management and supervision, and evaluation stage and the final results. But typically, due to corporate IT departments in the professional technical and managerial knowledge reserves inadequate, often take the “transitions.”
Therefore, the introduction of a professional IT outsourcing IT supervision agencies supervise the evaluation is to ensure that effects of IT outsourcing services, an important measure. IT Supervision parties to use their highly specialized knowledge and skills to play a monitoring, control, coordination and the role of suggestions, you can ensure quality, schedule and cost control objectives, thereby ensuring the successful implementation of IT outsourcing projects.

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