What is the continuing help of
Here the so-called continuous help (foreigners who called the follow-up) means that when a project has ended, customers have to pay later (how to deal with customers do not pay), if the project and then what necessary changes or use of barriers, we have To help solve a timely manner. Said that the white spots that the customer is responsible for the project in the end, can not hold people End flash money trouble, regardless of customers live or die. This is the place to reflect the character of a person.
Why should we continue to help?
To do to yourself, sincere service
After the project done, if there is follow-up service needs, is to choose responsibility to solve the problem or the disappearance of humans, all of their rights. However, to understand that no matter how choices are reflected their own identities, so the project eventually actually a man. Everything all have inertia, and if you choose to spend money on regardless of everything after the flash people, then the next time, then the next time the same so, if just to live this way then fine, but surely things were not so simple, in other aspects of life will choose to care for immediate benefits and always choose to avoid. Way of doing things are doing to yourself, really cared about customer service, resolve customer problems is the long-term development of the Road.
Small for large, long-term trust
Experience point of view, in fact after the end of the project will need to change things that are very easy to do. In my experience it, because the project has been completed and the transaction, we already have a good grasp of the project, so small that the changes do not account for the cost of our time. So, for me, the follow-up on the customer’s needs, what changes, I will make every effort to meet the best of its ability, of course, most of the time customers just do some other aspects of the consultation was not what changes. We did continue to do follow-up to help, would be the absolute goodwill in exchange for customers to allow customers to more letters than us. You know, winning is very difficult to believe that a person’s thing, but through such a small piece will win the trust of our customers, give us more business or more customers, small-for-big, Dr Fun but not for?
Brand to maintain the image of
Establish the brand, as small as a personal brand, we should say to do, service in the end, to look at the company’s point of view to be their own behavior. If a company to do the same thing, I believe that will focus on the corporate image and brand, and we as individuals should also be the case, establish their own service brand, and establish a good life in their own image.
Large national brand, especially when our clients are foreign friends, when our image to make it clear on behalf of China’s image. Insignificance of the individual that is petty, but when someone, through you, to observe the whole time you are as a whole is all about. A good way of doing things to maintain our image, that is, for the glory of this country.
Here I would like to say a few words. Customers have encountered, there are a few people with our country have worked together before. One thing is the case, Zuohuo people (our country) and customers (foreign) agreed to develop a crack software, the customer asked to follow-up maintenance for one year (cracked software is changing, because the target software upgrade time, crack software should follow the upgrade), and gave a very high price, the results of our friend done to maintain less than a month after the flash people, and no longer appeared. Why do I know that this matter be, because the customers come to me to continue to develop. Others do not want to say, when a customer brought this matter, I think someone hit me in the face, why do so many refuse, no matter how impossible they should not go out disgrace ah. Everyone should stress credit, our nation must be disloyal, it is necessary from each of us reflected in concrete actions.
Then the living itself is the labor output, particularly in our European and American customers is even more Zuohuo when the output of foreign labor. Incompetent economic conditions in our country, we need to exporting our labor, this is not shameful. Had to earn their own money has never been disgraced. However, if the promised people things can not, without trust, and finally ran away, then this is lost in adults. I reminded done friend, you money no sense of shame, while others have to face it, as well as the sake of human dignity of this nation does. If you can not afford to carry something, do not go out to our national disgrace. Not much talk and act prudently. Please establish their own personal brand, build our national brand.
The course of practice a little reminder about a few
On-call and promptly reply
The so-called on-call does not mean that there are follow-up to the needs of clients as soon give him up somehow. But that when the customer has the follow-up request for help, we have to respond to the first time, telling clients we already know, and tell customers the status of you now that he was not immediately do a good job. Because he could be blunt, customers have no end to the money, then what else he was not clear what would happen. Therefore, this time we must be a timely response to security customers mind.
Do not just with more money
Customer has requested follow-up time, to measure that, if it is easy to get, on the music to do this, do not talk to any money, we all passers-by a Lehe on the list. Do not money, customers will be more indebted to you, more trust in you, your business be better. If the subsequent request is complex and does take some time cost, then the customer Jiugen illustrate this situation, to talk about the follow-up service prices are reasonable and sensible thing. But in general we are all just give it away for good, specific circumstances in a specific grasp.
Then living as a service, then put forward here is that of live success: establish brand, customer timely and ongoing services to help