Empathy
Whether he can live a successful Next, the simplest criterion is that if you are a customer, you will choose? The information provided from your own point of view, you can live with satisfaction and confidence to give you do. The so-called empathy, is to make our stand on a neutral point of view, out of their own ideas to see themselves standing on its own opposite.
Then the living from our perspective, we are most concerned about is the project’s future earnings. However, new clients? Customers are most concerned about is whether one can trust people to find things well, at least how much money, and make things to achieve his desired effect. If we always stand on our own point of view about the project, then they will not stop asking trapped in implementation details, ever made inquiries about the project budget disadvantage. Imagine if you are a customer, you like to take the living has always been concerned about his own future earnings, rather than in the end you have to do anything?
Replacing thinking how to do it, there are several starting points:
Understand the customers to build the project from the starting point
Why do customers project? Nothing else online software or products can meet his needs? If so, what are the deficiencies of the other products is that customers need? Customers want to feature innovation, or copying of certain product features and minor changes? Customers to do this project the end-user who is? What kind of end-users like the style? Customers can not use an existing code or change the template do? Customers do care about how to achieve the demand, or only concerned about the final run of the product? Finally, customers will need to create this project?
From our communication with customers
When we have the opportunity to exchange details with the customer more time, whether by telephone, e-mail, IM instant tools (such as QQ, MSN), or any other means of communication, what we have said must be from the customer’s point of view. Take the QQ for example, when the reply message, do not rush as you kick down the words that are familiar with the sending key, once again to say a few words of their own, think fast, if you are a customer, someone told you so, you and grandfather. Always put our customers first, with his starting point or point of view of things, in order to form a perfect and pleasant communication and cooperation. Remember, the more pleasant communication, cooperation, the more pleasant.
From our discussions with customers on the prices of
Obviously things, customers want as few, do you want the better. Remember you go to buy clothes clothing market really there? When a suitable clothes and Italy (where the boss has already taken note of your flow of saliva), we will ask how much money. Most of the boss would say, “first try, try to say”, which means that the first communication needs more detail, and then pricing. However, as a customer you still wish to listen to talk price. So if the owner reported that the price far beyond your acceptance, you will say, “and then walk around,” is if the price is low so that you are a little bit surprised that you would touch the thing approached carefully is not really like the look of the That for good. Most of our time listening to what the most comfortable? Must have: “This is the XX brand clothes, XX brand of the industry’s hard (even though we have heard, we will think nothing of our own line), original price 198, now 100 (though exaggerated, but at least make a cheaper , and your heart burst snicker), have already sold several pieces, and you see in front of XX on the holding (heart feel pleased but not to see Zanzhe vision), but I think this dress size from a style more suited like you XX ( Dark Beauty: Do you really think so too it?). ” Then you get up and tried it, and then you say, “the boss can be a little less then 。。。”,. . .
Since then, we live with the client to discuss the process of price is also so, I do not say you should be grasped. I remember that the boss is completely sold clothes stand with you to discuss your point of view the price of.
Therefore, customer’s point of view always point to the problem, standing at the customer’s perspective to consider your finding a solution to his problems, is the best policy.
So, we then live success is: empathy, standing on the customer’s perspective, so that customers more easily, the customer will let you more easily.